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Privacy Policy

Thinkaboutkids.com

Please read the following carefully. Your use of the Thinkaboutkids.com web site ("Thinkaboutkids.com") and purchase of the products (or services) ("Products") on it means that you agree to these terms and conditions ("Terms").

Think About Kids is a limited company registered in England and Wales, company number 08668547. The registered office address is Suite 3, 3rd Floor, 148 Cambridge Heath Road London E1 5QJ. This website is an official website of Think About Kids Limited, trading as Think About Kids and is copyrighted Think About Kids Limited 2015. 

Shopping with Thinkaboutkids.com

  • You can Order Products in the following ways:
    • online via this website; or
    • by posting a completed copy of the Think About Kids Order form to Thinkaboutkids.com Suite 3, 3rd Floor, 148 Cambridge Heath Road.
      London E1 5QJ.
  • When you place an Order for a Product in any of the ways described above ("Order") you are offering to buy it for the price stated, subject to these Terms.
  • When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Product is available and the details of the Order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the Product is not available we will also let you know by email.
  • Think About Kids may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.
  • All new Orders are deemed separate and each is treated individually.

Price

  • The price for each Product is shown on Thinkaboutkids.com and includes taxes.
  • We always try to make sure that the prices on Thinkaboutkids.com are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.
  • You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify.
  • Prices are quoted on Thinkaboutkids.com in UK pounds - outside the UK your credit card company should exchange the amount charged to the currency of your country at the current rate but you may use the Think About Kids "currency converter" to estimate the price in your currency. Please note that the "currency converter" is only a guide and may not accurately reflect current exchange rates. Please note that both charges and refunds are in UK pounds and Thinkaboutkids.com Ltd cannot be held responsible for any loss due to exchange rate fluctuations.
  • Non-EU customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be - please consult your local customs office for more information.

Payment

  • You must pay for your Order before it is delivered and you can do so by credit card, debit card, gift voucher, cheque or postal Order.
  • If your delivery address is outside the UK and you Order online you must pay by credit card.
  1. Credit Card
    • Orders may be processed online, or by telephone, using a credit or debit card (currently VISA, MasterCard, and Switch/Solo). We aim to debit money from your account within one working day after receiving your Order.
    • If your delivery address is outside the UK and you order online you must pay by credit card.
    • To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet.
    • Your credit card company may also do security checks to confirm it is you making the Order.
    • All Order details and invoices will be sent to the credit card billing address and not the delivery address where the named recipient of the Order differs.
  2. Cheque or Postal Order
    • In the UK, you may pay by cheque or postal Order if you wish.
    • Please make cheques payable to Think About Kids and remember to include postage. Please also send us a covering letter detailing your Order, cheque guarantee card number, guaranteed amount, expiry date, contact details and delivery address.
  3. Thinkaboutkids.com Gift Vouchers
    • Gift vouchers must be redeemed online at Thinkaboutkids.com or by phone within 1 year of purchase and cannot be used for Orders already placed.
    • If the value of the Order exceeds the value of the Thinkaboutkids.com gift voucher, the balance must be paid by credit or debit card.
    • Unused balances will be held within the recipients voucher for the same period.
    • Vouchers have a cash redemption value of 0.001p.
    • If you have received a promotional gift voucher from Thinkaboutkids.com, only one such Gift Voucher may be redeemed per purchase.

Availability

  • We try to keep Thinkaboutkids.com as up to date as possible but cannot guarantee that particular Product will always be available. If we can't supply a Product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.
  • All offers are available while stocks last. If we are unable to supply a Product you have Ordered, we will notify you as soon as we can after receiving your Order. If this happens, you may cancel your Order and we will refund you the money you have paid for it.

Delivery Policy

  • Think About Kids delivers to destinations inside and outside the UK.
  • You will be notified of the delivery costs automatically before you submit your credit card details.
  • If your Order is made online but you do not pay by credit card or Thinkaboutkids.com gift voucher, or if you Order in any other way, please contact us for details of the delivery charges prior to Ordering.
  • Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should advise you the charges due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and Think About Kids is not responsible for them.
  • Think About Kids offers a range of delivery services depending on the address we are delivering to. For Mainland UK addresses we offer Standard Delivery (2-5 days workind days) and Express Delivery (next working day via courier). Please see the Checkout page for details on these services for your postcode.
  • Orders are despatched either by Royal Mail or by courier. Our couriers require a signature and operate between 9am and 5pm on weekdays, so please specify an address where someone will be able to sign for your Order between these hours.
  • We will make every effort to deliver within the time stated on Thinkaboutkids.com but we will not be liable for any loss caused to you by late delivery.
  • If the Products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your Order, as quickly as possible, or if you wish you may cancel your Order and we will refund the money you have paid. Please note that while items sent by Royal Mail usually arrive within 2-5 days, Royal Mail stipulate that only items still not delivered after 15 working days can be officially classified as lost.
  • Please Order from Think About Kids with enough time to prevent any loss or disappointment resulting from the delivery time as Think About Kids cannot be responsible for this.
  • This does not affect your statutory rights as a consumer.

Copyright and Trade Marks

  • Think About Kids does not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them.
  • The copyright in Thinkaboutkids.com and the content of all the software, web site and pages relating to the Thinkaboutkids.com web site is owned by, or licensed to Think About Kids, unless otherwise specified and may not be used, copied or altered without our express consent.
  • Copyright extends to the design, look and feel of Thinkaboutkids.com, all photographs on it and its marketing materials.
  • You may use Thinkaboutkids.com for private and personal non-commercial use only - i.e. to view, copy and print portions of Thinkaboutkids.com for the sole purpose of placing Orders. The materials on Thinkaboutkids.com may not be used for any other purpose.
  • Think About Kids, Thinkaboutkids.com and our logos are trade names or trade marks of Think About Kids and may not be used by anyone else without our express permission. We have applied for a registered trademark in the name "Think About Kids" and we are also the owners of unregistered trade mark rights in them.
  • However, Think About Kids does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on Thinkaboutkids.com belong to their respective owners.

Privacy and Data Policy

  • Think About Kids makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with our Privacy Policy.

Returns & Cancellation Policy

  • We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your statutory rights.
  • We will try to attend to all returns as soon as practically possible.
  • Please note that product returns are not able to be accepted in person at our office address.
  1. Unwanted Products
    • Our policy is to ensure that you are satisfied every time you place an Order with Thinkaboutkids.com. If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 14 days. Please contact us by email (at support@thinkaboutkids.com) to inform us of your wish to return Products. We will allocate you with a Returns Code(RMA) which should be clearly marked on the outside of the package to improve processing of your return. please make sure you have taken reasonable care of the item and are returning it in an unused state complete with packaging and all components, and we will refund you the price you paid for that product (excluding P&P).
    • We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
    • You will only have to pay for the return postage of the Products.
    • Certain products and services are excluded from this returns policy, including food/perishable items, personalised products or those made to order. These items cannot be returned for a refund unless faulty. Products excluded such as these are clearly marked on the product information page.
    • This does not affect your statutory rights.
  2. Faulty Products
    • We try to select and package the Products as well as possible to ensure they arrive in good condition. However, if a Product arrives damaged or with defects, or is not what you Ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Product to us at the postal address below within 30 days of receipt. Please contact us by email (at support@thinkaboutkids.com) to inform us of your wish to return Products. We will allocate you with a Returns Code(RMA) which should be clearly marked on the outside of the package to improve processing of your return. please make sure you have taken reasonable care of the item and are returning it in an unused state complete with packaging and all components.
    • For help with items later than 30 days after your initial purchase please email us for more information.
    • This does not affect your Statutory Rights.
  3. Returning Unwanted or Faulty Products
    • Please contact us by email (at support@thinkaboutkids.com) to inform us of your wish to return Products. We will allocate you with a Returns Code(RMA) which should be clearly marked on the outside of the package to improve processing of your return. please make sure you have taken reasonable care of the item and are returning it in an unused state complete with packaging and all components.
    • Please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery) and return to:
      Think About Kids  
      Suite 3, 3rd Floor
      148 Cambridge Heath Road.
      London
      E1 5QJ
    • You will be responsible for the returned Products until they reach us.
  4. Unwanted Products - European Distance Selling Regulations (DSRs)
    • By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day after receipt of the order.
    • If you wish to cancel your order under the DSRs we ask you to please notify our Customer Service team quoting your name and order number: We will then arrange for you to be refunded accordingly.
    • Where you are cancelling your order within this cooling-off period we will refund the cost of the item and the cost of sending the item to you as follows:
      • where you are returning an item that was part of a larger order, we will refund any specific delivery charges that you incurred for that item over and above our Standard Delivery rate.
      • where you are returning your entire order, we will refund the Standard Delivery charge incurred.
      • where we collect an item from you, we reserve the right to recover the costs of collection from you.
    • We will not refund the cost of gift-wrapping, your costs in returning the item to us and other services provided to you in connection with your purchase (eg. Express Delivery) UNLESS you are returning the item to us because of an error on our part (or because it is defective) under our 14-day Money-back Policy above.
  5. Unwanted Products - Custom-made and other Exempt Products
    • Due to the bespoke nature of Custom-made and other Exempt products we are unable to offer our usual 14 Day Money Back Policy on these items, and due to their nature they are not subject to the right to cancel under the Distance Selling Regulations. These products will be clearly identified as such on their respective product pages.
    • In addition, certain other products are also exempt from our 14-day Money Back Policy above; these products will be clearly marked on their respective product pages. In the case of these items, the returns period is limited to seven working days following the day of receipt as per the right to cancel under the DSRs above and you shall be responsible for the cost of return.
    • This does not affect your statutory rights.

Think About Kids Responsibilities

  • Think About Kids has tried to make the descriptions (including all pictures) of the Products as accurate as possible but you should check the dimensions stated on Thinkaboutkids.com or contact us for exact sizes.
  • Think About Kids shall insure Ordered Products at their retail value whilst being delivered to you. Please check the delivered Products as soon as possible on receipt as we will not cover any subsequent loss or destruction.
  • Think About Kids will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person's services.
  • Because of the nature of the Internet Think About Kids provides and maintains Thinkaboutkids.com on an "as is", "as available" basis and makes no promise that use of Thinkaboutkids.com will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
  • Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
  • Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.
  • You will be responsible for any breach of these terms by you and if you use Thinkaboutkids.com in breach of these terms you will be liable to and will reimburse Think About Kids for any loss or damage caused as a result.
  • These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit Think About Kids's liability for death or personal injury resulting from its negligence nor any fraudulent representation.
  • Think About Kids will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God.
  • Please read the instructions, manuals and other user documentation that comes with your Products carefully. Think About Kids is not involved in the manufacture of Products and will not advise on their use or operation or the manufacturer's guidelines. You are urged to use all Products safely and in accordance with the manufacturer's guidelines.
  • These terms do not affect your statutory rights as a consumer which are available to you.
  • Subject as aforesaid, to the maximum extent permitted by law, Think About Kids excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Think About Kids and Think About Kids shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:
    • any incorrect or inaccurate information on Thinkaboutkids.com;
    • any interruptions to or delays in updating Thinkaboutkids.com;
    • the infringement by any person of any Intellectual Property Rights of any third party caused by their use of Thinkaboutkids.com or any Product purchased through Thinkaboutkids.com;
    • any loss or damage resulting from your use or the inability to use the Thinkaboutkids.com web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control;
    • any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong;
    • any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading Thinkaboutkids.com, or from transmissions via emails or attachments received from Think About Kids or its licensees and affiliates;
    • the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties ("External Sites") to which Thinkaboutkids.com link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to 'cookies', personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions;
    • all representations, warranties, conditions and other terms which but for this notice would have effect.

General

  • Think About Kids may change or withdraw any part of Thinkaboutkids.com, or may refuse you access to the web site at any time if we consider it necessary.
  • Think About Kids may also terminate this Agreement and immediately remove, cancel or suspend access to and use of Thinkaboutkids.com upon breach of any part of these Terms whatsoever.
  • Termination shall be without prejudice to Think About Kids's other rights.
  • Think About Kids acts as principal on its own account and not as agent for you or any other person.
  • If Think About Kids does not enforce any provision of this agreement such will not be considered a continuing waiver.
  • In the event that any part of these Terms is held to be unenforceable, such part will at Think About Kids's option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.
  • These Terms constitute the full agreement between you and Think About Kids and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.
  • Since we are principally aiming Thinkaboutkids.com at the UK and EU market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).
  • Under current UK legislation it is an offence to sell knives and certain bladed or pointed articles to persons under 18 years of age. When purchasing these products (or other age-restricted products, such as Alcohol) we will ask you to confirm that you are of the age legally required. Where payment is made by you using methods other than Visa/Mastercard or American Express there may be a delay to your order while we verify your age and you may be required to send us proof of age (such as a Driver's License number, or inclusion on the Electoral Roll).
  • Use of Think About Kids and these terms are subject to the laws of England and the jurisdiction of the English Courts.

Contacting Us

  • If you would like help when Ordering, information about a Product, a request for a Product or if you would just like to provide us with feedback on our service, please email us at support@thinkaboutkids.com.
  • You can also contact us:
    • By post at Thinkaboutkids.com, Suite 3, 3rd Floor, 148 Cambridge Heath Road.
      London E1 5QJ.
    • By telephone on 0844 2488214
    • By email or MSN at thinkaboutkids@hotmail.com

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